Tracy asked 7 years ago
The extender is connected to my WiFi, the Signal light is blue, and the network name is available on all of my WiFi enabled devices, but when I try to connect to the extender network, I cannot access the internet.I tried resetting the extender and got the Extension Successful page. While leaving the extender close to the router, my phone still wouldn’t connect. My main router is connected and working – my TV and computer access the internet through that name.
Austin Parker Staff answered 7 years ago
Dear Tracy,
Kindly check the Channels settings on your main router. Sometimes the No. of selected channels are selected 1 only. In this case your router didn’t recognize your new device because of heavy load on a single channel. Make the changes, and if you still getting the same error. Contact on the Technical Support Helpline number.
Regards,
Austin Parker